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Frequently Asked Questions | |
What Are Your Security Policies?
Our on-line ordering system uses the latest in Secure Encryption Technology. All personal as well as credit card information is submitted with the highest possible level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.
Are there any taxes?
The customer will be responsible for any import taxes that may be incurred on international orders.
What Are Your Shipping Policies?
We ship to almost every country you can think of. If you are unable to select your country at the checkout phase, please feel free to contact our customer service department. From time to time there are special shipping offers. At present they are as follows:
We are unable to ship orders to P.O. Boxes with FedEx OR DHL. We must have an adult signature at time of delivery. Orders with P.O. Box as an address will be shipped with EMS/Registered air mail
Please note: We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in his country.
Can I order over the phone?
We would be happy if you do so, Our toll free number is 1-866-890-8629 and our friendly staff is waiting to help.
What is your shipping time?
Your time is important to us! Orders are normally shipped within 24 hours. Free Shipping by Registered Airmail should arrive within 10-14 business days of your purchase date. Express EMS Shipping should arrive within 3-7 days of your purchase date, up to your doorstep!
*SATISFACTION GUARANTEED*
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the products we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.
100% Money Back Guarantee
Your satisfaction is guaranteed. We built our business by offering excellent products to happy customers who order from us again and again. If you are not completely satisfied from the product you received, you can return it and you will get a full refund minus the shipping and handling, which are 25$ for the total order.
We will notify you via e-mail of your refund once we have received and processed the returned guaranteed. You should expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.
You can return the product for a refund within 30 days after making an order.
Why do I have to give you my email address and phone number?
We use your email address in order to send you the order confirmation and tracking information for your order. Your phone number is used only in case of a problem with the shipping. Although such problems rarely happen it is important to enable us to contact you for the sole confirmation of your shipping address and arrange the delivery data with you.
Do you ever sell or give my personal information to anyone else?
Most defiantly and absolutely not!! We will never sell or give any of your private personal information to anyone, EVER!! This is our strictest enforced policy. Your information is completely safe with us.
What payments method you accept?
At the moment we accept only Visa and MasterCard credit cards.
What is so special about Dead Sea products?
The Earth’s largest completely natural spa, the Dead Sea is Located at the lowest point of the planet (some 410 meters below the sea level), it abounds with a variety of minerals containing proven various therapeutic powers and cosmetic benefits. The rich life-recharging water of the Dead Sea contains the highest known concentration of minerals available on earth – over 32%. Numerous layers of rich, black mineral mud yield extraordinary concentrations of natural elements (ten times more than ocean water) – such as potassium, strontium magnesium, iron, boron and calcium – all of which are essential for maintaining your skin healthy and radiant. Further more the exceptionally low altitude provides for a unique dense blanket of pure, pollution-free oxygen that give added protection by filtering out the sun’s harmful and dangerous rays. These are only a few of the reasons that make people come from all parts of the world to enjoy this one of a kind, health-rejuvenating natural oasis.
How can I purchase Dead Sea sensations products?
We at Dead Sea sensations are committed to providing you a friendly, secure and easy shopping experience. Browse over our site and add your selected items to the shopping cart by clicking the “Order this Product” button indicated by the “Shopping Cart” symbol. When you feel ready to check out, just click the “Checkout” button and follow the easy instructions that guide you through the checkout process. Click on "Submit" for the final step in the checkout process in order to send us your orders data. Once your order is processed, you will see a confirmation page supplying you with your order number. In addition, we will send you an e-mail that confirms your order.
What is your return policy?
Usually, other cosmetic companies do not accept returns. However, we at Dead Sea sensations want to provide you with the best customer service therefore, we will accept returns that will arrive in our offices within 21 days from the day the transaction was made according to the order records. In order to qualify for a refund, items should be shipped back to our offices in their original package only and in a selling condition (sealed and unopened). Please be sure to enclose a letter that specifies your name, valid contact information, your order number, the exact reason you are unhappy with the product and wish to exchange it. Please be sure to enclose a letter that specifies your name, valid contact information, your order number, the exact reason for the return, We will review your request and do the best to accommodate you. Our address is:
Dead Sea Sensations
Po box 1229.
Nisenbaum 33, Bat-Yam
ISRAEL
Why are minerals so healthy for the skin?
Minerals provide the necessary syntax for the skin’s natural hydration, enabling inter-cellular messaging as well as helping the skin to much better perform its metabolic functions and retain and deliver moisture where necessary. Vital to the skin’s day to day healthy function are minerals such as magnesium, calcium, potassium and sodium, those minerals attract and retain water and are therefore considered to be Natural Moisturizing Factors (NMF).
Aren’t Dead Sea ingredients too harsh for sensitive skin types?
Exactly On the contrary. People from all over the world, who suffer from sensitive skin or even skin disorders, travel to the Dead Sea to soak their bodies in its unique mineral-rich waters. The Dead Sea minerals are approved and recommended by the world’s most acknowledged dermatologists, both as an excellent remedy for alleviating the symptoms of skin problems and as ongoing, daily nourishment for maintaining a healthy skin and keeping it at optimal levels. All of our products are approved for sensitive skin.
Why is it so important to cleanse the skin?
All we really need to do is look at how dark the facades of our city buildings are in order to understand what pollution can do to the skin. Our lifestyle exposes our skin daily to fumes from the likes of car exhausts, fuel oil, and cigarette smoke, not to mention the heating systems as well as the stale air of confined spaces. Gaseous polluting substances fix themselves on to the skin and mix with sebum, reminds of make-up and other dirtying elements. These toxins penetrate our epidermis and saturate the skin’s natural anti-oxidant system and interrupt its natural protective and moisturizing capacities. The build-up of dirt, pollution, excess oil and make-up residues are one of the biggest causes for skin premature aging. That is why a daily and thorough cleansing ritual will help you to delay the signs of aging and keep your skin healthy and radiant.
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